Mater Private Hospital wins on innovative practice

Friday, 20 June 2008

A number of Mater’s exceptional people were selected to showcase their innovative practices at the annual Private Hospitals Association of Queensland Innovative Practice in the Private Sector Conference on Friday 20 June 2008. The results were outstanding.

The one-day conference is held to showcase outcomes in the areas of clinical and non-clinical operational innovations, strategic innovations and education and human resources management.

It gives private hospitals throughout Australia the opportunity to submit abstracts to showcase and share innovations with industry colleagues.

Fourteen presentations from private hospitals throughout Australia were selected as finalists at the conference, including six from Mater Private Hospital Brisbane. Three of those were awarded prizes. They were:

Winner of the Innovative Practice in the Private Sector Award
Critical Care Without Walls—Patient at Risk Team.

Ian Blaber and Michael Page (Clinical Nurse Consultants), with the support of Patricia Snowden (Director of Nursing Mater Private Hospital Brisbane), developed a Patient at Risk Team which utilised a Modified Early Warning System tool to track deterioration in ward patients and trigger an appropriate and timely response.

A pilot study of the system in 2007 on two busy wards showed compliance with the system was excellent and medical emergencies were significantly reduced. Nurse and doctor satisfaction with the system was shown to be very high in surveys.

3rd prize
Patient Care Partnership Service Model

The new service model was first implemented in May 2007 into two showcase ward. Its aim was to provide “Five Star” service to all patients and their families, to meet and exceed patient and staff satisfaction and to support Mater’s clinical care partners in the provision of exceptional care.

Four new/adapted Personal Care Partner roles were introduced into patient care units at Mater Private Hospital Brisbane to achieve the service model. These were:

  • personal assistants, who attend to personal and non-clinical elements of the patients’ day including hygiene, grooming and transport
  • guest services, who deliver exceptional guest care focusing on room cleanliness
  • dining hosts, who provide a five star dining experience
  • patient care administrator, formerly known as the Ward Clerk

Clinical Associate Michelle Marrington was a key developer of the Patient Care Partnership Service Model.

4th prize
Triple E Program—Exceptional Experiences Every Time

The Triple E program, developed by Service Support staff Roisin Dunne and Susan Geyer, was first implemented in May 2007 to assist in the role out of the Patient Care Partnership Service Model. The aim of the program is to assist in the delivery of exceptional experiences every time for all at Mater Private. The program is a compulsory two day interactive workshop, where all staff are educated on why the model is being implemented and how it works to improve satisfaction of all. Using real life scenarios participants are provided with tools for effective communication and values-based behaviour. The program has been very successful in improving inter-staff communication and highlighting the importance of patient satisfaction.

Thought for the day

Mater Private Hospital Executive Director Don Murray congratulated the teams who presented at the conference.

Of even greater pride than the public acknowledgement associated with the conference awards is that of being part of an organisation where patient care and outcomes is so paramount, where our Exceptional People are truly focused on the principles of providing Exceptional Care and where a set of values bonds us together for the greater good of the community.

Don Murray,
Mater Private Hospital Executive Director

Filed under: Private
    Top honours, award winners Michael Page and Ian Blaber.

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